Case Management

The Camner Center for Academic Resources offers tutoring, learning specialists, and accommodations for students with disabilities.

Cane Navigators help you plan classes, track degree progress, and stay on course from orientation through graduation. You may find your assigned Cane Navigator in your Student Dashboard on CaneLink.

If you are thinking about taking a leave of absence, Success Advocates can walk you through the process and explain how it may impact you academically. To connect with a Success Advocate you may click here.

If a student has attempted to resolve a concern directly with their faculty member and still needs guidance or clarification regarding a course policy, they may contact the Academic Troubleshooter for the appropriate academic area. Academic Troubleshooters serve as problem-solvers within their respective areas and can help students understand next steps.

A leave of absence is an option for students who plan to step away from the University for the remainder of the semester or longer, for any reason. Leave requests are overseen by the Center for Academic Navigation & Success. Students should connect with a Success Advocate, who can outline the process, discuss timelines and enrollment implications, and help determine whether a leave of absence or another academic option is the best fit.

Faculty members in undergraduate programs must allow students absent for university-approved reasons the opportunity to make up the work missed, without penalty. A list of university-approved absences and the means of verification are available here. All other absences and course accommodations are determined at the discretion of individual faculty members, as instructors set their own attendance and make-up polices. Students should review the course syllabus and contact their instructor as soon as possible to discuss the absence. Some instructors may offer alternative assignments or flexible deadlines, while others may have more rigid requirements depending on the nature of the course.

Students are expected to take courses offered in the same modality as the program they were admitted into. To request to change a course to a different modality, students should contact their professor(s) as soon as possible to explain their situation and ask whether completing coursework remotely is an option; however, virtual participation is not guaranteed and may not be feasible for all courses. If a remote arrangement cannot be accommodated, students may wish to explore longer-term academic options, such as a leave of absence, through the Center for Academic Navigation & Success.

The University provides counseling services to support students’ mental health and well-being, including individual counseling during regular hours. If you need emotional support when the Counseling Center is closed, Licensed Mental Health Counselors are available by phone. Students may call 305-284-5511 to speak with a trained professional for after-hours support.

Navigating a conduct case or academic integrity concern can be stressful, and support is available. Students are encouraged to contact the UM Counseling Center, which offers confidential individual counseling services. Same day, drop-in (walk-in) appointments are also available for students who need immediate support. To schedule an appointment, call 305-284-5511 during regular business hours.

Students may also connect with Case Managers in the Dean of Students Office, who can help navigate challenges and connect students with additional campus resources. To speak with a Case Manager, students may call 305-284-5353 or email doso@miami.edu.

If there is an immediate threat to a student or the University community, call the University of Miami Police Department at 305-284-6666 or dial 911.

For non-emergency concerns, you can contact the Dean of Students Office (DOSO) in any of the following ways:

• Call 305-284-5353
• Email doso@miami.edu
• Visit the office in person at Whitten University Center, Suite #2250
• Submit a report online through the DOSO website

You can also report your concern about a peer through the Canes Care for Canes online reporting form.

Canes Care for Canes reports are reviewed by designated University administrators, who will reach out and respond to the student by the next business day.

Student Health Service provides primary clinical services to UM students. Appointments can be scheduled through MyUHealthChart.com. If you need assistance scheduling an appointment, you may contact Student Health by email at studenthealth@miami.edu or by phone at 305-284-9100. Current hours of operation are available here.

Students experiencing a temporary injury Students may access support through the Ombudsperson, which can assist with temporary mobility accommodations such as scooters or wheelchairs, and with arranging temporary parking permits closer to classroom buildings. Students can complete a Temporary Injury Form here.

Students experiencing unexpected financial hardship may be eligible to request emergency funds through the University Ombudsperson. Requests should include details about the situation and the type and amount of assistance being requested. While emergency funds are not guaranteed, each request is reviewed to determine eligibility. Students may submit a request here.

For students who may be facing food insecurity, there is a Food Pantry in Lakeside Village (behind Lobby A across from the fountain). The Food Pantry is open Monday-Thursday from 3-7 p.m. and Friday from 11 a.m.-2 p.m. Any student, faculty, or staff member may stop by during hours of operation to receive a maximum of five (5) items per visit.